Customer claim portal
Customers can easily navigate claim submissions through the WarrantyHub claim portal. Simply use the primary phone number linked to the contract to log in and submit claims effortlessly.
Claim portal overview
Customers will have access to a unique url tailored to your account for submitting claims, which can be included on your business website and is also sent to the contract owner upon policy activation. Example claim portal url: https://claim-yourbusiness.bidboxpro.com/
In order for a customer to receive an invite, turn on and configure the Event: ContractActive.Homeowner in settings.
Access the claim portal
- Navigate to the claim portal url.
- Enter the primary phone number associated with the contract owners profile.
- An activation code will be sent via SMS. Copy and paste the code into the login screen to access the portal.
Overview details
- Contract details are located at the top of the page.
- If multiple contracts are linked to the phone number, click the dropdown to view all.
- Review contract specifics like status and expiration date.
- Check claim status for any ongoing claims.
File a claim
- Locate the Warranty Claim section towards the bottom of the page or select the File Another Claim option.
- Enter details about your problem.
- Select File Claim and a popup will appear.
- To proceed, select File Claim.
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