Customer claim portal

Customer claim portal

Customers can easily navigate claim submissions through the WarrantyHub claim portal. Simply use the primary phone number linked to the contract to log in and submit claims effortlessly.

Claim portal overview

Customers will have access to a unique url tailored to your account for submitting claims, which can be included on your business website and is also sent to the contract owner upon policy activation. Example claim portal url: https://claim-yourbusiness.bidboxpro.com/
Info
In order for a customer to receive an invite, turn on and configure the Event: ContractActive.Homeowner in settings.

Access the claim portal

  1. Navigate to the claim portal url.
  2. Enter the email address associated with the contract owners profile.
  3. An email will be sent to the contract owner with a link to their portal. 
  4. Once they click the link, the contract owner will then enter their email and an activation code will be sent via email.
  5. Copy and paste the code into the login screen to access the portal.

Overview details


  1. Home: View Contracts
  2. If multiple contracts are linked to the email address, you can see a list of your contracts from My Contracts.
  3. Review contract specifics like status and expiration date.

File a claim

  1. Locate the My Contracts section from the main menu.
  2. Select the Create Claim button.
  3. Enter in the Coverage Category from the dropdown.
  4. Enter in a Full description of the issue.
  5. Attach images if applicable.
  6. Click Submit to send your claim.

View your Claims

  1. Go to My Claims.
  2. This area lists all your claims that have been submitted.

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